Shipping policy

# Shipping Policy

Zoopsy ships across India. Here's everything you need to know about how and when your order reaches you.

## Order Processing

Orders are processed within **24–48 hours** of confirmation (Monday to Saturday, excluding public holidays). Orders placed on Sundays or holidays are processed the next working day.

For Cash on Delivery orders, we may contact you by WhatsApp or phone to confirm your order before dispatch. Orders that cannot be confirmed within 48 hours may be cancelled.

## Delivery Timelines

| Location | Estimated delivery |
|----------|-------------------|
| Metro cities | 3–5 business days |
| Tier 2 & 3 cities | 5–7 business days |
| Remote / rural pincodes | 7–10 business days |

Delivery times are estimates from the date of dispatch, not the date of order. Festive seasons, weather disruptions and courier delays can extend these timelines.

## Shipping Charges

Shipping charges, where applicable, are shown at checkout before you pay. Any Cash on Delivery handling fee is also displayed at checkout.

## Order Tracking

Once your order is dispatched, we'll send tracking details to your registered email and WhatsApp number. You can also check your order status any time under **Account → Orders** on zoopsy.store.

Please allow up to 24 hours after dispatch for tracking to become active.

## Serviceable Areas

We deliver to most pincodes across India. If your pincode is not serviceable, we'll contact you and issue a full refund for prepaid orders.

We currently do not ship internationally.

## Cash on Delivery

Cash on Delivery is available on eligible orders and pincodes. COD availability is confirmed at checkout.

Please keep the exact amount ready at delivery. Repeated refusal of COD orders may result in COD being disabled for your address.

**Save 5% by paying online** — use code **PREPAID5** at checkout.

## Failed Delivery Attempts

Our courier partners make up to **3 delivery attempts**. Please ensure someone is available at the delivery address and that your phone number is reachable.

If all attempts fail, or the address is incorrect or incomplete, the order is returned to us. For prepaid orders, we'll refund the order value after deducting shipping charges.

## Delays

While we work hard to dispatch on time, delivery timelines depend on our courier partners and can be affected by weather, strikes, festivals or regional restrictions. We'll keep you updated on any significant delay.

## Damaged or Missing Packages

If your package arrives damaged or tampered with, please refuse delivery where possible and contact us immediately. If already accepted, contact us within **48 hours** with unboxing photos or video — see our Return & Refund Policy.

## Contact Us

**Zoopsy**
Email: zoopzyshopify@gmail.com
WhatsApp: +91 91761 99322

We respond within 24–48 hours, Monday to Saturday.